Frequently Asked Questions

Product Classification

1. What type of exam materials is available at provides real exam questions and exam dumps that are used to pass the exam in first attempt. has free demos for almost all of certification products and you can download and try the demos before buying.
2. What Operating Sytems are supported by your products?
Our products can run on all well know operating systems like Microsoft Windows, Android, Linux, IOS and MacOS etc.
3. Can I pass the exam with Q&As only?
100% sure! All the latest and uptodate Q&As are supplied to customers with real exam questions and answers by IT professionals. All of the certification products are updated on weekly basis.

Version & Updates

1. When does the latest version of Exam4Pass products get released?
All the certification products are updated on weekly basis. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly. You can download the latest version from members area.
2. Do I need to pay for the updated information?
No need to pay if you are our paid member. We provide 3 months updates for free with every purchase. You can appear in real exam any time in these 3 months and re-download the updated product anytime.
3. Why does the product show less number questions than before?
Your time is the most valuable thing we concern about and there is no need to waste your time on the questions that are outdated. The old questions will no long be a part of the real exam so that is why product might be left with lesser number of questions after the update.

Downloading Products

1. I have purchased the products but where and when to download it?
You can download the product from your account. Login to our site, download your product from "My Products".
2. When does my product validation period expire?
90 days after purchase date.
3. How to extend my expired product?
Repurchase the product to extend the product expiry.

Operating Systems & Necessary Tools

1. What operating systems and necessary tools need to use your product?
All major operating systems like Microsoft windows, Android, Linux etc are supported. You can use acrobat reader for windows to view the product contents.
2. What unzipping software do you recommend?
Winrar or Winzip both are recommended.

Login failed & Trouble Shooting

1. If I can't login to the account or I forgot my password, how to recovery it?
You may need to confirm that you're entering the right email address and password. If it still don't work, then click on recover password link or contact us at, and we will reset password for you.
2. After login, I am redirected to the homepage, why I can't login my account.
The problem could be your internet browser. Change the internet settings and restart your computer, or you can change the internet browser such as Firefox or waterfox. If the problem persists, please feel free to contact us on

Purchase Questions

1. How do I pay for my order? accepts all major payment options like credit card, debit card, paypal and also payorder.
2. How well do you protect your customers’ privacy?
We respect our customers privacy and, therefore, does not sell or rent the personal information you provide to us to any third party you do not wish us to do so. We will not share your personal information with any unaffiliated third party.
3. How do you ensure the security of my account information online?
Our website is secured by industry leader Cloudflare SSL that provides state-of-the-art encryption of all data transmitted between your computer and our secure site.
4. Why am I being charged GST / VAT at payment page?
GST and VAT are charged in some countries but we can assure that we don't receive this money and it is kept by our payment processor to pay the concerned department at the end.
5. Do you have any discounts?
Please talk to our live chat representative to get latest discount offers (coupon code or promo code).
6. How are the products delivered?
After your order is validated and your payment is confirmed by our payment processor, will email you order confirmation email in which we provide a link enabling you to download. You can begin using your product immediately. You will have access to your purchases immediately after our confirmation. If not, please contact us on